FQA

General Questions

Q1: What services does Tech Easy offer?

A1: Tech Easy provides a variety of online courses and tutorials focused on emerging technologies such as AI, GenAI, and ePortfolios. Our goal is to make learning technology easy and accessible for everyone.

Q2: How do I sign up for a course?

A2: You can sign up for our courses by visiting our website, navigating to the Courses section, and selecting the course you want to enroll in. From there, you can click the "Enroll Now" button and follow the instructions to register.

Q3: Are there any prerequisites for joining a course?

A3: Some courses may require basic knowledge in certain areas. Each course description on our website includes any prerequisites under the "Requirements" section.

Payment and Pricing

Q4: What payment methods do you accept?

A4: We accept various payment methods including credit cards, debit cards, and PayPal. All payments are securely processed through our online payment system.

Q5: Do you offer any discounts or scholarships?

A5: Yes, we occasionally offer discounts and promotional rates, particularly to first-time users and during special promotional events. We also offer scholarships for students and individuals in need. Please visit our Scholarship section for more details.

Technical Support

Q6: What should I do if I have technical problems with a course?

A6: If you encounter any technical issues, please contact our support team by emailing [Support Email] or through the "Help" section on our website. We aim to resolve issues as quickly as possible.

Q7: Can I access courses from any device?

A7: Yes, our courses are designed to be accessible on various devices, including desktops, laptops, tablets, and smartphones.

Account Management

Q8: How can I update my account information?

A8: You can update your account information by logging into your account on our website and navigating to the "Account Settings" page.

Q9: What is your policy on account cancellation?

A9: If you wish to cancel your account, you can do so at any time through your account settings. For detailed instructions, please refer to the "Account Cancellation" section under Account Settings.

Privacy and Security

Q10: How do you protect my personal information?

A10: Protecting your personal information is our top priority. We use advanced security measures to protect your data from unauthorized access. For more details, please read our Privacy Policy.

Refunds and Returns

Q11: What is your refund policy?

A11: We offer a satisfaction guarantee with a full refund within the first 30 days of enrollment if you are not satisfied with our course. For more details, please refer to our Refund Policy on our website.

Q12: Can I transfer my course to another person?

A12: Yes, courses are transferable. You can contact customer service to arrange a transfer. Additional terms and conditions may apply.

 About Our Terms

Q13: What am I agreeing to by using Tech Easy?

A13: By using our website and services, you agree to follow our Terms and Conditions. This includes things like using our site respectfully, being responsible for your account, and understanding that we cannot guarantee specific results from our courses.

Q14: Can I use the course videos and materials for other things?

A14: No, sorry! The courses, videos, quizzes, and other materials on Tech Easy are our property (or that of our partners). You can use them for your own learning, but you cannot share, sell, or copy them without our permission.

Q15: What if I don't like the course I purchased?

A15: Please contact our customer service team! We are here to help.  While most courses are non-refundable, we'll look into your specific situation to see if an exception can be made. Subscription services can be cancelled anytime, but refunds depend on the app store (Apple, Google Play) where you subscribed.

Q16: What about my privacy?

A16: We take your privacy seriously! Our full Privacy Policy [link to policy] explains how we collect and use your information.

Q17: What if my account gets hacked?

A17: Contact us immediately! We'll help you secure your account and reset your password. Remember to always use strong, unique passwords and never share them with others.

Q18: I'm having a technical problem with the website, what do I do?

A18: Send us a detailed description of the issue, including the type of device and browser you're using, to [support email or Help Desk link]. We'll do our best to fix it quickly.

Q19: Where can I find the full legal Terms and Conditions?

A19: The complete Terms and Conditions are always available on our website [link to the full document].